Data deletion

1. How to request it

Write to us through one of the contact channels and include:

• Your full name.
• The phone or WhatsApp number you registered or wrote to us with.
• Your pet's name and, if you have it, your tag code.
• That you want your data deleted.

2. Verification

To protect your information, we may ask for details that confirm you are the data subject before deleting anything.

3. What we delete

We delete your contact details, conversations, your pet's profile (photo, notes and location) and the associated scan records. The tag will stop showing the profile when scanned.

4. What we may keep

We may keep the minimum order and payment information the law requires us to retain (for example, for accounting or tax purposes), only for the mandatory period.

5. Response time

We will handle your request within a maximum of 15 business days from receiving it complete, and we will confirm when it is done.

6. Data shared with Meta

Conversations you had with us on WhatsApp, Instagram or Facebook are also stored on those platforms, which manage them under their own policies. You can ask them directly to delete them from your account.

7. Contact

For any question about this document or about your data, write to us through one of these channels:

• WhatsApp +57 300 5309599
• Email melckmascotas@gmail.com
• Instagram @melckmascotass
• TikTok @melckmascotas